IHSS Burbank: the Glenoaks Boulevard office, phone numbers, pay and applying

Burbank IHSS office details

The same Glenoaks address is home to a second DPSS unit, GAIN Region VII – East San Fernando Valley (DPSS lists both at 3307 N. Glenoaks), so check the signs for IHSS when you arrive.

Is this your office? DPSS does not post a map or ZIP list showing which IHSS office takes which neighborhood. Give its Services Locator the ZIP 91502 and ask for DPSS offices, and it lists the Burbank IHSS office first, 2.5 miles away, and no other IHSS office appears among the first ten results. That is a guide to distance, not a case assignment; the office that has your file is named in county mail, and the Helpline can confirm it.

Starting an IHSS application in Burbank

Applications go to DPSS centrally rather than to the Glenoaks office. You can apply by calling (888) 944-4477 or (213) 744-4477, by posting a paper SOC 295 to the DPSS IHSS mailbox, PO Box 769 in Rosemead (ZIP 91770), or by faxing the printed form to (562) 684-4264.

What DPSS will expect from the applicant: California residency, a home of their own choosing (hospitals and licensed care facilities do not count), a Medi-Cal application if they are not yet enrolled, and a Health Care Certification (SOC 873) signed by the applicant's doctor or another licensed practitioner. A social worker's interview then decides the services and monthly hours. Approval means the recipient hires and supervises their own provider, who can be a family member, friend or neighbor.

Medi-Cal near Burbank. The DPSS office list does not show a general district office in Burbank. The Services Locator's nearest one to ZIP 91502 is Glendale – 02, at 4680 San Fernando Rd., Glendale, CA 91204, which offers Medi-Cal, CalFresh, CalWORKs and General Relief. DPSS also takes applications online through BenefitsCal and by phone on (866) 613-3777.

Becoming an IHSS provider in Burbank, and the city Live Scan site

The county's provider steps are described in full in our Los Angeles County guide. Briefly, you phone the Helpline, complete an orientation in person or online, visit an IHSS office with identification to submit the enrollment forms, and then clear a state criminal background check. PASC, the county's IHSS Public Authority, says orientation is booked through whichever IHSS office is managing the recipient's file, which for a Glenoaks case means the Burbank office.

Fingerprints through the city's own Live Scan service. DPSS requires fingerprints to be taken at a location the state Attorney General has approved for the county. That list included seven Burbank addresses on October 16, 2026, one of them run by the city itself:

• City of Burbank Live Scan, 301 E. Olive Avenue, Burbank, CA 91502, (818) 238-5340.
• Appointments only: Tuesday 1 to 5 pm, Wednesday 9 am to 1 pm, Thursday 1 to 5 pm and Friday 9 am to 1 pm.

Bring a current photo ID; the Attorney General says expired cards are refused and that fees differ from site to site. PASC notes that the cost of fingerprinting falls on the provider. Until the whole enrollment process is complete, no IHSS pay can be issued.

The PASC Homecare Registry for Burbank

Recipients in Burbank who have no one to hire can ask the Personal Assistance Services Council (PASC) for help finding a provider; DPSS points recipients there. Providers who want to be found join PASC's registry, which is run from 3452 E. Foothill Blvd., Suite 900, Pasadena, CA 91107.

To join, a provider first has to be eligible for IHSS work, having completed the county orientation and cleared the Department of Justice check. The Registry Provider Application can be submitted on PASC's website, emailed, posted, or faxed to (818) 206-8000, or handed in at the Pasadena office between 9 am and 4 pm on weekdays, first come, first served. PASC also holds two-hour recruitment meetings in various cities through the year; the registry line is (877) 565-4477, option 2 and then 1. People with Tier 2 convictions are excluded.

IHSS pay rate for Burbank providers

Providers serving Burbank recipients are paid the Los Angeles County IHSS wage, $19.64 hourly since January 1, 2026. The DPSS provider page quotes it, and the Los Angeles line of the CDSS wage workbook dated October 1, 2026 agrees. DPSS also lists the back-up rates: $21.64 for the state Back-Up Provider System and $22.64 for the Back-Up Attendant Program. Our county-by-county IHSS pay guide puts the Los Angeles rate in context.

Getting to the Glenoaks office by bus or senior shuttle

• LA Metro Line 92. Metro's published bus schedule data lists a long series of Line 92 stops on Glenoaks Blvd through Burbank, including at Buena Vista, Keystone, Parish, Orchard and Winona. At Olive and Glenoaks it shares stops with Lines 94, 155 and 296. Use Metro's trip planner with the office's street number to pick the closest stop.
• BurbankBus Senior & Disabled Transit. The city's curb-to-curb service carries Burbank residents who are 60 or older, or who have a disability certified on a physician-signed form, to destinations within Burbank, and the IHSS office has a Burbank address. Once registered, book by phone on (818) 238-5360, Monday to Friday from 8:30 am to noon, at least a day ahead (Monday rides are booked the Friday before), or up to three days ahead through the app.
• Access Services. Riders certified under the ADA can book this county-wide shared, curb-to-curb service to any address no more than three-quarters of a mile from a county fixed-route bus line or a Metro Rail station.

Senior centers and caregiver support in Burbank

Burbank Parks and Recreation runs programs for adults 55 and over at two centers:

• Joslyn Adult Center, 1301 W. Olive Avenue, Burbank, CA 91506, (818) 238-5353. The city notes that Family Service Agency is offering limited-time services there, including drop-in grief support groups and office hours.
• Tuttle Senior Center, 1731 N. Ontario Street, Burbank, CA 91505, (818) 238-5367.

The city's PASS Program offers financial help with City of Burbank programs and services to residents who qualify. Beyond the city:

• the LA Caregiver Resource Center, part of the USC Family Caregiver Support Center, offers family caregivers across Los Angeles County consultations, respite, training and support groups, on (800) 540-4442;
• Adult Protective Services, run by LA County Aging & Disabilities, takes reports about adults 60 and over and dependent adults 18 to 59 at any hour on (877) 477-3646. In an emergency, call 911.

Private care on top of IHSS

Authorized IHSS hours are fixed, and a Burbank family often needs cover the county does not pay for, such as nights, weekends or respite for the relative already on the IHSS timesheet. That is private care, arranged and paid by the family. On CaregiverConnect a family can post the shifts for free, get replies from caregivers and hire directly as the household employer, at whatever rate they agree above the legal minimum. Caregivers pay no commission. We do not background-check users; a caregiver can choose to upload proof of a check. Some features are part of optional paid plans. Start with Burbank caregiver jobs or caregivers in Burbank; what you see there changes as families post.

Frequently asked questions

Sources

1. LA County DPSS, Office Locations (IHSS Line Operations V - Burbank - 73; GAIN Region VII at the same address; Glendale - 02; ways to apply for aid)
2. LA County DPSS, In-Home Supportive Services (SOC 295 by phone, mail and fax; eligibility; SOC 873; Burbank eFax; providers and PASC)
3. LA County DPSS, IHSS Providers (orientation, identification, approved Live Scan sites, $19.64, BUPS and BUAP rates)
4. LA County Services Locator, IHSS Ops V - Burbank - 73 (hours, Participant Help Line)
5. LA County Services Locator, DPSS offices near ZIP 91502 (distances)
6. PASC, Provider enrollment questions (orientation through the office handling the case; providers pay for fingerprints; no payment before enrollment)
7. PASC, Registry providers (eligibility, application routes, Pasadena address, walk-in hours, meetings, Tier 2)
8. California Attorney General, Live Scan locations, Los Angeles County (Burbank entries, City of Burbank)
9. CDSS, IHSS wages by county (workbook sheet "IP Effective 10-1-2026", Los Angeles $19.64 from January 1, 2026)
10. LA Metro, bus GTFS schedule feed (Line 92 stops on Glenoaks Blvd; Lines 94, 155, 296 at Olive / Glenoaks)
11. City of Burbank, BurbankBus Senior & Disabled Transit (eligibility, booking line and hours, app)
12. Access Services, Overview (ADA paratransit, curb-to-curb, three-quarter-mile service area)
13. City of Burbank, Adults 55+ (Joslyn Adult Center, Tuttle Senior Center, Family Service Agency, PASS Program)
14. LA County Aging & Disabilities, Adult Protective Services (24/7, ages, hotline)
15. LA Caregiver Resource Center, USC Family Caregiver Support Center (serves Los Angeles County, 800-540-4442)