IHSS Pomona: the Mission Boulevard office, how to apply, pay rate and getting there

IHSS office in Pomona: 360 E. Mission Blvd.

On its office list, DPSS calls this site IHSS Line Operations II – Pomona – 19. It handles IHSS only; the county's other Pomona office, described further down, handles Medi-Cal and cash aid.

• Street address: 360 E. Mission Blvd., Pomona, CA 91766.
• Open to the public: Monday through Friday, 8:00 am to 5:00 pm, per the county Services Locator.
• Phone: DPSS gives 1-888-822-9622, the county-wide IHSS Helpline. The locator adds a Participant Help Line for this office, (866) 465-0905.
• Fax for documents the county asks you for: (909) 752-9402, the Pomona office's secure eFax on the DPSS IHSS page.

Which office has your case. The county does not publish service boundaries for its IHSS offices, so a Pomona address does not guarantee a Pomona caseworker. The county Services Locator, searched for DPSS offices around ZIP 91766, ranks the Mission Boulevard office first at 1.3 miles; the next IHSS office it shows is Monterey Park, 17.8 miles away. Letters from the county name the office that holds your case, and the Helpline can tell you if you have not received one.

How to apply for IHSS in Pomona

An IHSS application does not have to be made in person. DPSS takes form SOC 295 over the phone on (888) 944-4477 (or (213) 744-4477), by mail to DPSS In-Home Supportive Services at PO Box 769, Rosemead, CA 91770, or by secure fax on (562) 684-4264.

DPSS lists the conditions that apply in every city: you must live in California and in a home of your choosing rather than a hospital or licensed facility, you must apply for Medi-Cal if you do not already have it, and your doctor or another licensed health care professional must complete the Health Care Certification (SOC 873). After that, a county social worker interviews you and sets the tasks and the monthly hours that IHSS will cover.

The Medi-Cal step, locally. If you still need Medi-Cal, DPSS's general district office in Pomona, Pomona – 36 at 2040 W. Holt Ave., Pomona, CA 91768, lists Medi-Cal, CalFresh, CalWORKs and General Relief among its programs. DPSS says you can apply in person at any district office, online through BenefitsCal, or by calling its Customer Service Center on (866) 613-3777 to have an application mailed.

Starting as an IHSS provider from Pomona

The enrollment sequence is the same county-wide and is set out in full in the county guide: call the Helpline, finish orientation in person or online, bring the enrollment forms, a photo ID and your Social Security card to an IHSS office, then clear the Department of Justice check through Live Scan. Three points matter for a Pomona provider.

1. Book orientation through the right office. PASC's advice is to call the IHSS office handling the recipient's case to schedule it. If the person you will care for has a case at Mission Boulevard, that is where you will be directed.
2. Use an approved fingerprint site. DPSS warns that the orientation packet's Live Scan form must go to a site the Attorney General has approved for Los Angeles County. When we checked on October 16, 2026, that list held two entries with a Pomona address, both private businesses on East Mission Boulevard; the Attorney General says fees vary by operator, valid photo ID is required, and you should call ahead.
3. Budget for it. Under state law, PASC says, the provider pays for the fingerprints.

Payment cannot start until enrollment is complete and the recipient has named you as their provider.

Registering with PASC from Pomona

The Personal Assistance Services Council (PASC) is the Public Authority for IHSS across the county, and its Homecare Registry is how many recipients without a relative to hire find a provider. The registry is run from Pasadena, at 3452 E. Foothill Blvd., Suite 900, so most Pomona providers will apply remotely.

• PASC only registers people who already qualify to do IHSS work, meaning orientation attended and the background check cleared. Anyone who has never done IHSS work, or has been out for a year or more, should go through the Helpline first.
• Send the Registry Provider Application online, by email, by post to the Pasadena address (attention Registry Services) or by fax on (818) 206-8000. In-person applications are taken in Pasadena on weekdays between 9:00 am and 4:00 pm; PASC suggests allowing up to an hour.
• PASC runs two-hour recruitment meetings in different cities over the year; ask about upcoming ones on (877) 565-4477 (option 2, then 1).
• Applicants with Tier 2 convictions are not accepted.

What IHSS pays a Pomona provider

The Los Angeles County IHSS wage is $19.64 an hour from January 1, 2026, as stated by DPSS and by the CDSS wage-by-county workbook dated October 1, 2026. It is a county rate tied to where the recipient lives, not to the provider's home address. DPSS pays back-up providers more: $22.64 an hour on the Back-Up Attendant Program and $21.64 on the state's Back-Up Provider System. The IHSS pay by county guide lists every county side by side.

Buses and door-to-door rides to the Pomona IHSS office

Foothill Transit. Two lines publish timetables with a run of stops on Mission Boulevard in Pomona. Line 286, which serves Pomona, Diamond Bar and Brea, starts at the Pomona Transit Center and lists more than a dozen Mission Blvd stops, among them Park Ave, White Ave and Hamilton Blvd. Line 480, from West Covina through Pomona to the Montclair Transit Center, lists Mission Blvd stops at Garey Ave, Palomares St, Towne Ave and San Antonio Ave, among others. Check the street number against the stop you pick before you ride.

Get About. The Pomona Valley Transportation Authority runs this door-to-door service for residents of Claremont, La Verne, Pomona and San Dimas who are 60 or older or have a disability. Register on (909) 621-9900; reservations are on (909) 596-5964.

Access Services. For ADA-eligible riders, the county's paratransit agency provides shared curb-to-curb rides to places within three-quarters of a mile of any Los Angeles County fixed-route bus or Metro Rail station, during the hours those lines run.

Senior centers and support in Pomona

The city's senior program offers a free lunch at Washington Park and Palomares Park senior centers for adults 60 and over and adults with disabilities, and free activities for people 55 and up run with Project Horseshoe Farm. It also lists free Mt. SAC courses held for seniors. For a caregiver who is a spouse or adult child, the Caregiver Resource Center is the place for respite, consultations and support groups; for suspected abuse or neglect, call APS, or 911 if someone is in danger.

Covering the hours IHSS does not

Most IHSS authorizations leave gaps, and the gaps are where families in Pomona tend to look for private help: an evening shift, a Saturday, relief for a son or daughter who is the IHSS provider on weekdays. A family can post those hours on CaregiverConnect without paying, hear back from caregivers directly and hire the person they choose, as the household employer, at a rate they agree that meets the minimum wage. No commission is taken from caregivers, and we do not run background checks (caregivers may upload their own). Optional paid plans exist for extra features. See caregiver jobs in Pomona or caregivers in Pomona; listings change as families post.

Frequently asked questions

Sources

1. LA County DPSS, Office Locations (IHSS Line Operations II - Pomona - 19; Pomona - 36 district office; how to apply for Medi-Cal and other aid)
2. LA County DPSS, In-Home Supportive Services (SOC 295 by phone, mail and fax; eligibility; SOC 873; Pomona eFax)
3. LA County DPSS, IHSS Providers (orientation, ID documents, Live Scan packet, $19.64, BUPS and BUAP rates)
4. LA County Services Locator, IHSS Ops II - Pomona - 19 (hours, Participant Help Line)
5. LA County Services Locator, DPSS offices near ZIP 91766 (distances)
6. PASC, Provider enrollment questions (orientation through the office handling the case; providers pay for fingerprints)
7. PASC, Registry providers (eligibility, application routes, Pasadena address, walk-in hours, meetings, Tier 2)
8. California Attorney General, Live Scan locations, Los Angeles County (Pomona entries)
9. CDSS, IHSS wages by county (workbook sheet "IP Effective 10-1-2026", Los Angeles $19.64 from January 1, 2026)
10. Foothill Transit, Line 286 (Pomona Transit Center and Mission Blvd stops)
11. Foothill Transit, Line 480 (Mission Blvd stops in Pomona)
12. LA County Services Locator, Pomona Valley Transportation Authority - Get About (eligibility, phone lines)
13. Access Services, Overview (ADA paratransit, curb-to-curb, three-quarter-mile service area)
14. City of Pomona, Senior Programs (Palomares and Washington senior centers, free lunch, activities, Mt. SAC courses)
15. LA County Aging & Disabilities, Adult Protective Services (24/7, ages, hotline)
16. LA Caregiver Resource Center, USC Family Caregiver Support Center (serves Los Angeles County, 800-540-4442)